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Frequently Asked Questions

Everything you need to know to use TranslationProjex like a pro.

TranslationProjex is a subscription service i.e. you pay for it on a monthly basis. There are no set up, support or storages costs. You just pay a single monthly fee.

Life’s too uncertain for long term contracts! Your subscription to TranslationProjex is a month-to-month basis.

If we don’t meet your needs just cancel you’ll have nothing further to pay and we’ll just delete all your data.

If you need a copy of the data just ask and we can give you the database file.

Support is free and included in your subscription.

The Agency plan has a 15hr support limit but in our 3 years of selling TranslationProjex no one has ever exceeded 10 hrs.

You’ll get Skype, email and telephone support if you need it. We get back to all support requests within 12 hrs and can always be reached via email.

The system is built to enable users to fully customize its key elements. An administration panel lets you can add your company logo, your services, your currency, manage your users, resources etc. You can even change the look and feel of the user interface.

You can customize most things in TranslationProjex (and we don’t charge extra for this).

The key customizable elements are:

  • Site name and logo
  • Invoice, quote and PO templates
  • User permissions – who can see and do what in the system
  • Currencies and exchange rates
  • Services (e.g. language combinations offered)
  • Rates charged
  • Units
  • Categories

Absolutely. If the suggested change would improve the core application then we’ll add it to the development queue and develop it for free. If it’s specific to your business then we’ll give you an estimate and give you a timescale.

We’ve designed TranslationProjex to be as simple as possible and have limited 3rd party integrations. CAT tool document analyses and word counts can be added manually to the system and in the future if there’s a demand we may build in integrations.

No Translationprojex is a web-based application. You don’t need to download any software and the system is updated automatically. All you need to access it is an Internet connection so you can access anywhere.

Absolutely. Your data is your data is your data. You can export all the information in the system at any stage.

Each of our TranslationProjex systems are stored separately and securely.

We have no access to your system unless you give us a login or we need to troubleshoot.

We are happy to sign an NDA if you have any concerns.

We understand your concerns. All this storage in the cloud stuff sounds a little insecure. All your data is hosted on probably the most secure platform in the world – Amazon Web services. Basically if Amazon goes down then we’re all in trouble.

All information going in and out of your site is encrypted with SSL 256. All sites are backed up daily to a different location.

Very. For more information please see our Security page.

Can't find the question you're looking for? Head over to our support centre
TranslationProjex is designed from the ground up to be intuitive and easy-to-use.

We don’t send you and you don’t need a big fat manual to get started. As a translation project management system, TranslationProjex is designed to mirror the standard translation management workflow so everything should come as natural.

  • We offer extreme support to all our new clients.This means that you can email, call, smoke signal us and we will crawl over hot coals to help you do what you want to do.
  • We promise to get back to you within 24hrs of any request because we understand that your time is precious.
  • If the system doesn’t support it we’ll work with you to find a work around or add to our development queue if it improves the system.

Over 500 customers managing their translations with TranslationProjex.

Ready to take your project management to the next level?